Definition of rule-based routing

Rule-based routing involves making routing decisions based on predefined rules or conditions set by the user or system, directing incoming requests or traffic accordingly.

Explanation of rule-based routing

Users can customize routing rules based on factors such as user characteristics, geographical location, or specific behaviours.

Example of rule-based routing

Routing customer service inquiries to different support teams based on the language preference specified by the user.

Strategies of rule-based routing

Define clear and relevant routing rules, regularly review and update conditions, and ensure flexibility to adapt to changing needs.

Related terms

• Routing algorithm
• Intelligent routing
• Dynamic routing